CRM

DV-CG & CRM

Move past traditional CRM systems to a true unified customer engagement platform. Contact DV-CG to learn how the Pega CRM suite or the suite of ‘Your-Choice’ can be leveraged to transform the way your enterprise drive the greatest engagement across the entire customer journey.
@DV-CG, we have experts in Pega CRM Suite of offerings and transformed the way that enterprises drive greater engagement across the entire customer journey. See how our award-winning Pega Talent in DV-CG leveraged the Unified Pega CRM platform and revolutionized customer engagement with end-to-end automation and real-time Artificial Intelligence (AI).

DV-CG is equipped with backend industry acumen to analyze your business and help you choose and implement the CRM that best fits your business plans and objectives. We have extensive experience installing and migrating industry leading CRM platforms including Pega CRM, SalesForce, Microsoft Dynamics, Zoho and Siebel.

Pega Customer Service

Anticipate customer needs before they happen with digital proactive service – guided by contextual insight.

  • Manage interactions with omnichannel queue-based routing
  • Streamline chat and messaging for increased concurrency
  • Support your global customers with localized knowledge content
  • Personalize chat interactions with emojis, images, and rich media
  • Accelerate customer follow-up with after-hours queue support

Pega Marketing

Blow customers away with contextual, one-to-one engagement – powered by an always-on AI.

  • Optimize ad spend with AI-driven Paid Media Strategies
  • Empower business users to easily define eligibility rules
  • Raise the bar for personalization with Next-Best-Treatments
  • Streamline web treatments with real-time container upgrades
  • Pave the path to one-to-one engagement with Self-optimizing Campaigns
  • Build, deploy, and monitor AI models in Prediction Studio
  • Accelerate acquisition on paid channels with Lookalike Audiences